Returns & refunds.
If you are not satisfied with your order, you can return it.
Right of withdrawal
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, as provided by EU consumer law. This is not limited to defective items.
How to return an order
- Write to support@maranelloshop.com within 14 days of receipt with your name, order number and the items you want to return.
- We reply with return instructions and the return address of the warehouse that handles returns.
- Send the item back in its original packaging. Items should be unused except as needed to inspect them.
Refunds
We refund the price of the returned items, and standard delivery charges where applicable, within 14 days of receiving the returned goods or proof of return. The refund is paid with the same method used for the purchase, or by bank transfer if the order was paid on delivery.
Exceptions
For hygiene and safety reasons, sealed dietary supplements or personal-care items that were opened or unsealed after delivery cannot be returned unless they are defective. Your statutory rights are not affected.
Damaged or wrong items
If an item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery. We will replace it or refund it at no cost to you.